Patient Portal

Important Office Policies

Welcome to EASTWEST Integrated Care!

We want you to be comfortable starting your journey with us. To understand how the care we provide is different, please take your time to review our important notices and website carefully. We ask that you complete each page of the comprehensive forms provided within the email for your appointment confirmation.

Please bring any recent laboratory testing and/or functional testing (stool tests, hormone testing, food testing, nutritional evaluations, etc.) to your first appointment. If you are not conveniently able to locate these items and your provider requires them to continue care, we will have you complete a release for medical records at your first appointment.

We also ask that you bring the following to your initial consultation:

  1. Photo ID
  2. List of prescription medications.
  3. All supplements so that the ingredients may be reviewed.

You will be reminded via email/text of your appointment time and date. Please arrive 5-10 minutes prior to your appointment. If you arrive 10 minutes or more past your scheduled appointment time, you may be asked to reschedule to maximize your time with your provider.

We make every effort to give patients convenient appointments and do hold a cancellation list. To help us, we ask that you please notify the office 48 hours in advance if you need to change or reschedule your appointment. Please leave a voicemail if this time frame falls on the weekend, a holiday or after hours. Failure to show, or notification of less than 48 hours in advance will result in a no show/late cancellation fee.

Late cancellations are 50% of your appointment cost and no shows are billed at the full cost.

Please know that we are unable to provide supervision for young children that accompany you to our clinic and we ask that you make other arrangements.

Frequently Asked Questions

If you need lab orders, those will be ordered by your provider during your visit to our clinic. For further information call us at 520-308-5289 or email us at info@eastwestwell.com

Urine Drug Screening

Urine Drug Screening (UDS) is sometimes a prerequisite to receiving treatment. Your behavioral health provider may request a UDS to become properly informed about your substance use. It is important to keep in mind that drug testing is in your best interest. Drug testing can help your provider conduct a more thorough and accurate assessment of your mental and physical well-being to provide you with safe and suitable care. Your provider then will create the most effective treatment plan based on your specific needs.

Urine Drug Screens are required for some of the prescribed medications, and it will play a significant role in your diagnosis and treatment. It is important to be honest about your substance use because you may face serious health risks if your treatment collides with hidden drug use. There is no need to worry about your privacy. Patient confidentiality ensures that your test results will remain confidential between you and your provider.

At Eastwest Integrated Care we believe a foundation of honesty and openness is vital between our patients and our clinicians. If you or someone you know needs mental health treatment, contact us. Our dedicated providers are here to help you.

Phone messages left will be responded within 1-2 business day during our listed business hours.

  • To reach the office, please call 520-308-5289
  • If you have a medical emergency, call 911 or go directly to the nearest ER.
  • When leaving a message, please be brief and include the following information:
    • Full name,
    • Reason for call
    • Phone number(s)

We greatly appreciate your patience; we work hard to ensure each patient is our top priority during appointments. We make every effort to respond to questions and/or concerns presented outside of an appointment within 1-2 business days.

For prescription refills, we ask that you call us and/or contact your provider via message sent over the patient portal. It may take up to 24-48 business hours to process a prescription refill. Please plan ahead to avoid any interruptions in your medications.

Your medical record is available through the patient portal, however if you need an additional copy of your medical records, a minimum $18 fee will be charged for copies and postage*.

We fill out medical disability forms and emotional support pet letters for patients. Please make sure to schedule an appointment online; we will bill an hourly rate to write such letters.

If you are a new patient, please submit the forms attached to the email for your appointment confirmation following the instructions on the email (HIPAA complaint). For established patients, all communications may be done through the patient portal. Please refrain of sending forms or any other document that contains private information through any other method. Any personal health information submitted through any other means is your sole responsibility. *Please read our HIPAA notice

Self-pay options: We accept cash and credit card including FSA/HSA cards.

Patients pay directly in our office for their treatment at the time of each visit or online through the patient portal.

Our office accepts cash, check and credit cards for services rendered. When you schedule an initial visit, we request a credit card on file to hold the appointment for you. No charges will be applied to your credit card unless you miss or cancel an appointment without proper notice. On the day of your scheduled appointment, all charges for consultations, standard visits and other services will be reviewed in detail. Payment is due on the day of service. You may also use pre-tax dollars from a Health Savings Account (HSA) to pay for your consultations and follow up visits.

Private insurance: We are considered out-of-network providers for most insurance plans. Please verify your health insurance coverage when you arrange your first visit.

We are passionate about providing you with the best possible care, unrestricted by the constraints of the coverage of insurance plans. Since a lot of our services are focused on preventative-wellness care, they may not be covered by your insurance company.

Safety is our #1 priority.

First and foremost, thank you so much for your understanding and patience during this time and for trusting us with your health. We have worked diligently to get our office ready for your visits. We have made many substantial additions to regular disinfection and cleanliness protocols to ensure your safety.

Please notice that all our team members will be wearing masks, and you will be required to do so while in the office. Upon entry into our office, we will offer you a complimentary mask if you do not have one.

Here is a list of how we are keeping you safe:

  • Increasing disinfection of all common areas, doorknobs, countertops, desks, chairs, computers, keyboards, bathrooms, etc.
  • Following all current CDC and OSHA Personal Protective Equipment (PPE) guidelines
  • Displaying chairs in lobby area 6 feet apart (A maximum of 2 people at a time is allowed)
  • Spacing appointments to ensure physical distancing of patients within our office
  • Sending you pre-visit instructions and educational materials by email
  • Sending you appointment reminders by email and/or text
  • Allowing the use of email and text* as a means of permanent communication
  • Facilitating online payment options